Frequently Asked Questions
Everything you need to know about your Coco de Mer experience.
How do I determine my correct size?
We provide a comprehensive sizing guide on each product page. If you are between sizes, we recommend referring to our specific measurement charts for lingerie and apparel to ensure the perfect fit.
What are your shipping options and delivery times?
We offer standard and express international shipping. Orders are typically processed within 24-48 hours, with delivery times ranging from 3 to 7 business days depending on your location.
What is your return policy for intimate apparel?
Due to hygiene reasons, we can only accept returns on items that are unworn, in their original packaging, and with all protective adhesive strips and tags intact within 14 days of receipt.
Are your packages shipped discreetly?
Yes, all Coco de Mer orders are shipped in plain, unbranded outer packaging to ensure your privacy and security.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How should I care for my luxury garments?
To maintain the quality of our delicate silks and laces, we strictly recommend hand washing in cold water with a gentle silk detergent and laying flat to dry.